Q: What methods of payment does stayAmsterdam.com accept as a booking deposit?
A: stayAmsterdam.com accepts the following methods of payment:
- Visa
- Mastercard
- American Express
Unfortunately, we are unable to accept payment by any other form, eg cheque or bank draft.
Q: How do I pay the balance of my accommodation costs?
A: The balance on the accommodation costs is payable direct to the property owner.
Please note: some property owners are unable to accept credit cards - please check the payment terms specific to each property.
Q: I'm interested in a property I've found on stayAmsterdam.com, but I would like some more information. Whom should I contact?
A: If you would like more information regarding a property featured on stayAmsterdam.com, please fill out the form at the bottom of each property's page, and a member of our staff will respond to your questions as soon as possible.
Q: I've made a booking on stayAmsterdam.com and paid the deposit. When is the balance payable?
A: In general, the balance is payable upon your arrival at the property. However, the precise payment terms may differ from property to property, so please be sure that payment terms have been clarified before you make the booking.
Q: What are the check-in and check-out times?
A: For most apartments, the check-in time is after 14:30 and check-out is before 11:00, but please check the specific times with the property manager.
For check-ins between 20:00 and 23:00, there will
be an extra charge of €25.
For check-ins after 23:00, there will be an extra
charge of €50.
Q: I've made a booking on stayAmsterdam.com, but I now wish to cancel. Will my deposit be returned to me?
A: Please see our full Terms and Conditions for cancellation policies.
stayAmsterdam.com only lists properties for rent, and is unable to issue refunds for part or all of the initial booking deposit.
Q: I've stayed at a property I booked on stayAmsterdam.com, but I was unhappy with the accommodation when I arrived. Can I get a refund from stayAmsterdam.com?
A: stayAmsterdam.com only lists properties for rent - the upkeep of the properties, and the description of the property on stayAmsterdam.com, are the responsibility of the property owners, and complaints should be made direct to the property owner in question.
If you do not know the owner's contact details, send your complaint to stayAmsterdam.com and this will then be forwarded to the property owner. Resolution of the dispute will take place directly between the property owner and you.
Please note, however, we take seriously any complaints regarding properties listed on stayAmsterdam.com and would appreciate if you would email us at info@stayAmsterdam.com, outlining the nature of your complaint and the property in question.
Q: I own a property in Amsterdam and would like to list it on stayAmsterdam.com. Whom should I contact?
A: We are always happy to hear from property owners in Amsterdam (long-term or short-term rentals). If you would like to list your property or would like further information, please contact us at info@stayAmsterdam.com, and we will respond without delay.