Frequently Asked Questions

We accept the following methods of payment:

VISA and Mastercard.

Unfortunately, we are unable to accept payment by any other form, eg cheque or bank draft.

In general the balance is payable upon your arrival. However, the precise payment terms may differ from property to property, so please be sure that payment terms have been clarified before you make the booking.

The balance is payable direct to the property owner by VISA or Mastercard, or in some instances cash only. Please check the payment terms specific to each property.

Yes, a security deposit of €300 per apartment is required upon check-in.

This deposit is authorized and is put on hold on your credit card. Your card will not be charged. This reservation will be automatically released by your bank within a maximum of 14 days from the day of the reservation on the conditions that you have left the apartment(s) in a good condition and no disturbance has occurred.

When there is no valid credit card upon arrival the security deposit needs to be paid in cash. There is a €15 administration fee when the security deposit is paid in cash. The money will not be returned into your bank account upon departure date. The amount of €285 euro will be transferred into your bank account after your departure within a maximum of 14 days.

We only list properties for rent, and are unable to issue refunds for part or all of the initial booking deposit. Please see the full Terms & Conditions for our cancellation policies.

We only list properties for rent - the upkeep of the properties and the description of the property on stayAmsterdam.com, are the responsibility of the property owners, and complaints should be made direct to the property owner in question.

If you do not know the owner's contact details, send your complaint to us and this will then be forwarded to the property owner. Resolution of the dispute will take place directly between the property owner and you.

Note however that we take any complaints regarding properties listed on stayAmsterdam.com seriously and would appreciate if you would email us at info@stayamsterdam.com outlining the nature of your complaint and the property in question.

Please fill out the General Enquiry Form on the Contact Us page, and a member of our staff will respond to your questions as soon as possible.

We are always happy to hear from property owners in Amsterdam (long or short term rentals). If you would like to list your property or would like further information please contact us at info@stayAmsterdam.com, and we will respond without delay.

You can pick up keys and arrange the check-in at the office in Amsterdam City Centre or at Schipol Airport between 09:00 and 22:00. If an early check-in for the apartment is requested and available the charge is €30 before 14:00.

Check-in time is from 14:00-22:00. If you arrive after 22:00 the check-in will take place at the apartment and will cost €50. If you prefer to be met directly at apartment for a personal check-in this can be arranged prior to arrival and will cost €25.

Full check-in details will be provided after booking completion.